Defined contribution pension plan. Versatile benefits from first day of employment. Full-time At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be.

Monday to Friday, am-pm additional paid personal days Adaptable benefits from first day of employment You'll have the opportunity to build strong customer relationships, solve meaningful problems and help deliver reliable service to the communities we serve. As a Customer Support Representative, you'll help manage customer and stakeholder relationships across the region. You'll work closely with customers and internal teams to understand service requirements, resolve concerns and identify opportunities to improve the customer experience.

This role combines customer service, relationship management, community engagement and business development. You'll serve as a key connection between customers and ATCO, helping ensure that questions, concerns and service requirements are addressed proactively and effectively. Build and maintain strong relationships with customers, municipalities, Rural Electrification Associations, Indigenous boards and other community stakeholders.

Meet one-on-one with customers to understand their needs and provide information about available services and products. Respond to customer concerns involving billing, damage claims, rates, service reliability, outages and retailer-related inquiries. Coordinate with internal teams to resolve service issues and ensure customer requirements are addressed.





Monitor work in progress and provide timely updates to customers and community partners. Support communications with local boards and serve as a liaison between external stakeholders and internal business partners. Maintain knowledge of relevant contractual obligations, policies, procedures, and terms and conditions.

Represent ATCO at community meetings, open houses, conferences and other local events. Help plan and deliver community investment activities and manage related budgets. Identify prospective customers and develop relationships that could lead to new business opportunities.

Partner with business development, sales and operational teams to identify opportunities to connect customers with ATCO services and solutions. Support customer-focused programs, communications and marketing initiatives. Gather information about market trends, customer needs, competing products and pricing.

Promote a strong customer service culture by sharing customer insights with leaders and employees. Ensure activities throughout the customer and sales cycle align with ATCO policies and procedures A technical diploma, business diploma or a related educational credential. One to three years of experience in the electricity industry and customer service.





An equivalent combination of post-secondary education and relevant experience may be considered. Strong customer service, problem-solving and conflict-management skills. Knowledge of customer engagement practices and basic utility financial concepts.

Proficiency with Microsoft Office applications. Familiarity with electric distribution facilities. The ability and willingness to travel. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate.

Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at ATCO is proud to be an equal opportunity employer. Visit our website for more information. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home. This position is administered under the ATCO Electric and Canadian Energy Workers Association Collective Agreement, Job Posting Provisions.

📌 Customer Support Representative (Bonnyville)
🏢 Atco
📍 Bonnyville