Train dealership teams and guide claims with YWT Dealer Services as Calgary's trusted contact for automotive protection support.
This full-time Claims Concierge Specialist role combines dealer visits, claims communication, and dealership training. You will help service and F&I; teams understand claim processes, documentation, and payment procedures. The position begins as parental leave coverage, with long-term continuation possible within the Dealer Concierge Team.
Key Responsibilities
- Build relationships with dealer partners throughout Calgary
- Train service and F&I; teams on claim procedures
- Provide accurate answers about YWT protection programs
- Follow established SOPs and document every CX interaction
- Collaborate with the manager on training improvements
Requirements:
- Minimum two years of relevant automotive, claims, and customer experience
- Passion for customer service and genuine empathy
- Solid follow-through addressing concerns to completion
- Confidence presenting to dealership staff
- Reliable vehicle, valid license, and occasional Alberta travel ability
Support YWT dealerships with claims expertise, practical training, and accountable communication throughout every customer journey.