Kent & Essex Mutual is seeking a detail-focused professional who enjoys producing polished documents and helping colleagues with everyday technology needs. This hands-on, non-management role combines document preparation with junior IT support, offering the prospect to apply advanced Microsoft Word skills while building practical technical experience.

About the role

Reporting to the CTO and working under the guidance of the IT team for technical support activities, you will prepare, format, maintain, and publish insurance documents and provide first-level assistance to employees. Document preparation is the core of the role, complemented by troubleshooting, equipment setup, and service-request support. You will help ensure our documents are accurate, professionally branded (in collaboration with Marketing), version-controlled, approved and ready for use, while helping colleagues use workplace technology effectively.

What you will do

- Prepare, format, revise, and maintain policy wordings, endorsements, forms, letters, correspondence templates, and other customer-facing and internal insurance documents.
- Collaboratively working with Marketing & Branding, apply approved branding, templates, styles, headers and footers, numbering, tables, cross-references, tables of contents, and layout standards using advanced Microsoft Word skills.
- Prepare documents for publishing, upload, or integration into document-management, policy-administration, portal, and website systems; troubleshoot formatting or rendering issues with IT.
- Work with Marketing, Product, Underwriting, Claims, Compliance, and IT to coordinate document updates, approvals, quality reviews, version control, and archival practices.
- Use working knowledge of XML, JSON, structured document formats, PDFs, and publishing requirements to support document conversion, validation, and system compatibility.




- Provide friendly first-level IT support for routine hardware, software, Microsoft 365, printer, and connectivity issues, following established troubleshooting procedures.
- Receive, log, track, and follow up on IT support requests; document actions taken and escalate complex, recurring, or urgent issues to the IT team.
- Assist with the setup and deployment of computers, monitors, peripherals, approved software, and meeting-room equipment under IT direction.
- Support employee onboarding and offboarding by preparing equipment, maintaining equipment inventories, and assisting with approved account and access requests within assigned permissions.
- Create and maintain simple user guides, troubleshooting instructions, and IT support documentation; help colleagues use approved tools confidently.
- Follow privacy and cybersecurity procedures, use only approved tools, and promptly report suspected security incidents or unusual activity to the IT team.
- Other duties and projects as assigned.

What you will bring

- Post-secondary education in information technology, business administration, technical writing, information management, communications, or a related field; or equivalent relevant experience.
- Advanced Microsoft Word proficiency, including styles, templates, section breaks, headers and footers, table formatting, automatic numbering, fields, cross-references, document protection, and quality review.
- Experience preparing complex,



long-form documents with detailed formatting and version-control requirements.
- Working knowledge of XML, JSON, structured document formats, document publishing tools, or enterprise systems; technical coding experience is an asset, but not required.
- Strong analytical, problem-solving, organizational, and quality-control skills, with exceptional attention to detail.
- Ability to explain technical requirements clearly to both technical and non-technical colleagues and to manage competing priorities with sound judgment.
- Foundational knowledge of Windows, Microsoft 365, computer hardware, peripherals, and basic networking, with an interest in developing IT support skills. Help-desk experience, co-op placements, or relevant coursework are assets; insurance experience is also an asset.
- A patient, service-focused approach, willingness to learn, and sound judgment when handling confidential information and working within assigned access permissions.

Why Kent & Essex Mutual Meaningful work that supports reliable service for policyholders and broker partners.

A collaborative environment where accuracy, improvement, and professional growth matter.

Company-paid health and dental benefits, pension plan, and professional development support.

An opportunity to build your career with an Ontario mutual insurer that values its people and communities.

Our transition

Kent & Essex Mutual is in the process of amalgamating with Maple Mutual, subject to regulatory approval. This transition offers an opportunity to help shape the documentation, technology support, and processes that will support our future organization.

Pay: $45,000.00-$65,000.00 per year

Benefits

- Company events
- Company pension
- Dental care
- Employee assistance program
- Life insurance
- On-site gym
- On-site parking
- Paid time off

Work Location: In person

📌 Documentation & Junior IT Specialist (Chatham-Kent)
🏢 Kent u0026 Essex Mutual Insurance
📍 Chatham-Kent