Floor Manager - Shelbourne Street

Cloud Nine Cannabis | 28-3605 Shelbourne Street, Victoria, BC Full-time availability, with flexibility to work a mix of opening, closing, and weekend shifts.

Join Cloud Nine Cannabis, an award-winning, locally owned and family-operated cannabis retailer proudly serving Victoria since 2015!

We're looking for a motivated, dependable, and approachable Floor Manager to join our Shelbourne Street team. The ideal candidate enjoys working with people, leads by example, and takes pride in helping both customers and coworkers succeed.

At Cloud Nine, we believe a great workplace starts with great people. We take pride in creating a welcoming, supportive environment where employees feel valued, develop their skills, and enjoy building genuine connections with customers.

This is a hands-on leadership position supporting the Store Manager. You'll remain actively involved in customer service while coordinating daily floor operations, guiding other leads, coaching employees, and following through on store priorities.

Responsibilities

- Provide friendly, knowledgeable, and professional customer service while helping customers select suitable cannabis products.
- Support the Store Manager in maintaining smooth daily operations and consistent service standards.
- Help maintain Cloud Nine’s established store atmosphere - friendly, upbeat, professional, and customer-focused - by leading by example and supporting our consistent boutique presentation and service standards.
- Lead the floor when acting as the senior person on duty, coordinating Assistant Managers, Keyholders, and Budtenders.
- Set clear shift priorities, delegate tasks to appropriately trained employees, and follow up on completion.
- Coordinate customer service coverage so inventory, training, and administrative tasks can be completed effectively.
- Open and close the store as required, following established procedures.
- Train and coach employees,



provide constructive feedback, and keep management informed of their progress and development needs.
- Complete assigned inventory audits, investigate discrepancies, and maintain accurate records.
- Receive and verify deliveries, organize and replenish stock, and assist with authorized transfers and supplier returns.
- Process transactions, handle cash accurately, and resolve customer concerns and returns within company policy.
- Assist with onboarding paperwork, store communications, and routine management administration.
- Maintain clear shift handovers and follow through on unfinished work.
- Identify recurring operational issues and bring practical recommendations to the Store Manager.
- Maintain a clean, organized, safe, and welcoming store while ensuring compliance with cannabis regulations and company procedures.

Qualifications

- Must be at least 19 years of age.
- Valid Selling It Right certification.
- Previous retail supervisory, keyholder, or management experience.
- Strong customer service, communication, and interpersonal skills.
- Ability to lead by example, delegate clearly, and provide respectful, constructive feedback.
- Dependable, punctual, and committed to scheduled shifts and agreed availability.
- Strong organization, attention to detail, and follow-through.
- Comfortable making decisions, resolving routine issues, and recognizing when management support is needed.
- Ability to balance customer service with inventory, training, and administrative responsibilities.
- Comfortable using point-of-sale systems, email, and basic computer applications.




- Adaptable availability is an asset, including the ability to work a mix of opening, closing, and weekend shifts.
- Previous cannabis retail experience and familiarity with Greenline or Homebase are assets.

Why Work at Cloud Nine?

- 100% employer-paid health and dental plan premiums for eligible employees, subject to company policy and plan eligibility.
- Coverage for prescription medications, dental care, vision care, massage therapy, physiotherapy, and counselling, subject to plan limits.
- Life insurance, emergency travel medical coverage, and access to virtual doctor consultations for eligible plan members.
- 45 minutes of paid breaks during an eight-hour shift.
- Employee discounts on store products.
- Opportunities for advancement into store management as positions become available.
- Ongoing cannabis education, hands-on training, and professional development.
- Supportive, approachable management and a collaborative team environment.
- A locally owned business where your contributions are valued.
- Opportunities to work at both our Shelbourne Street and Fort Street locations may be available.
- Convenient Shelbourne Street location with nearby public transit.
- Free on-site parking.

Compensation

Starting wage: $24.00 per hour. Higher starting wages within our wage step system are negotiable based on relevant experience and qualifications.

With 45 minutes of paid breaks during an eight-hour shift, $24.00/hour is equivalent to approximately $26.48/hour at a workplace providing the same break time unpaid.

Additional wage increases and advancement opportunities may be available based on performance, experience, and company needs.

How to Apply

Apply online or visit us in person at 28-3605 Shelbourne Street, Victoria, with your résumé and availability. We look forward to meeting you and welcoming the right candidate to the Cloud Nine team!

📌 Floor Manager (Victoria)
🏢 Cloud Nine Cannabis | Cloud Nine Collective
📍 Victoria