Overview The Store Supervisor is responsible for leading the shift, supervising Store Associates, and delivering an exceptional guest experience while supporting all aspects of restaurant operations. This role is fully cross-trained and may work in any area of the restaurant, including guest service, food preparation, cash handling, inventory support, cleaning, and operational duties, while also acting as the person in charge when management is not on site.

Store Supervisors are expected to uphold company standards for food quality, cleanliness, safety, and hospitality, to direct and support the team on shift, and to contribute to the overall success of the restaurant.

Shift Leadership and Team Supervision

Lead the shift — assign positions, set priorities, and keep service and prep moving during busy and quiet periods

Supervise Store Associates on shift and provide direction, coaching, and support as needed

Be the first point of contact for team questions and day-to-day issues, and escalate to management when required

Keep the team working productively at all times, including prep, restocking, and cleaning when there are no guests

Communicate shift updates, issues, and needs clearly to management and to the next shift

Model company standards for service, food quality, cleanliness, and professionalism at all times

Guest Service

Greet and serve guests in a friendly and professional manner, and set that standard for the team

Take guest orders accurately and efficiently, and support the counter during peak periods

Provide menu recommendations and answer guest questions

Resolve guest concerns professionally, handle escalated complaints, and involve management when required

Promote current offers and initiatives when appropriate, and ensure the team does the same

Food Preparation and Production





Prepare and assemble menu items according to company recipes and standards, and oversee the work of others doing the same

Organize and complete food preparation duties, and assign prep tasks to keep up with demand

Maintain food quality, presentation, and portion control standards across the shift

Follow all food safety and sanitation procedures, and ensure the team follows them as well

Cash Handling and POS Operations

Process guest transactions accurately using the POS system, and support team members with POS or payment issues

Follow and enforce company cash handling and security procedures

Oversee accuracy in transactions and operational records on shift, including end-of-shift till counts and reconciliation as assigned

Report cash, POS, or transaction discrepancies to management promptly

Restaurant Operations

Lead opening, closing, and daily operational procedures, including acting as key holder as assigned

Ensure food, packaging, beverages, and restaurant supplies are restocked and ready for service

Receive, check, and organize deliveries, and report shortages or errors to management

Lead and support inventory counts, stock rotation, and product organization

Support local store marketing initiatives as required, and ensure offers are executed correctly on shift

Cleaning, Safety, and Compliance

Maintain cleanliness throughout all restaurant areas, and verify assigned cleaning duties are completed

Complete and oversee cleaning and sanitation duties on shift, including closing checks





Follow and enforce all health, safety, food safety, and company policies

Report safety concerns, equipment issues, and operational problems to management promptly

Training, Teamwork and Professionalism

Train and support new Store Associates, and help existing team members learn new stations and duties

Work collaboratively with team members and management, and help maintain a positive, respectful workplace

Participate in and support all required training programs

Maintain a positive attitude and professional appearance, and set that example for the team

Represent Fat Bastard Burrito in a professional manner at all times

Work Conditions

Extended periods of standing and walking

Ability to lift up to 15 kg (33 lbs)

Fast-paced restaurant environment

Flexible availability including evenings, weekends, and holidays, including shifts in charge of the store

Frequent interaction with guests and team members

Required Skills and Qualifications

High school diploma, GED, or equivalent preferred

Previous restaurant experience required; previous supervisory, shift lead, or key holder experience is a strong asset

Previous customer service and cash handling / POS experience

Food Handler certification is an asset

Strong leadership, communication, and interpersonal skills

Ability to lead a team, work independently, and make sound decisions on shift

Strong work ethic, reliability, and commitment to guest service

Ability to thrive in a fast-paced environment and stay productive during quieter periods

Perks

Discounted or free food

On-site parking

Store discount

Work Location In person — 96 Gerrard Street East, Toronto.

Pay: From $18.25 per hour

Benefits

- Discounted or free food
- On-site parking

Work Location: In person

📌 Food Service Supervisor (Toronto)
🏢 FBB Gerrard
📍 Toronto