Company Overview

Sunray Hotels - Courtyard & TownePlace Suites by Marriott Oshawa is the first of its kind in Oshawa, strategically located just north of Highway 401. Our hotel is designed to cater to both leisure and business travelers, offering exceptional amenities and services to ensure a memorable stay.

Summary

We are seeking a dedicated Guest Service Agent to join our team at Sunray Hotels - Courtyard & TownePlace Suites Oshawa. In this role, you will be the first point of contact for our guests, providing outstanding customer service and ensuring a welcoming atmosphere. Your contributions will play a vital role in enhancing the guest experience.

DUTIES & RESPONSIBILITIES:

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match rate codes, document exceptions. Verify/adjust billing for guests.

Communicate to appropriate staff when guests are waiting for an available room. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation.

Operate telephone and switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns in our GXP system; follow up to ensure each has been met to guests’ satisfaction

Follow company policies and procedures; report accidents, injuries,



and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to Marriott standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Duty Managers.

Qualifications include but are not limited to the following: Is not inclusive of the complete :

· Must have a minimum of 6-12 months customer service experience

· Possess a strong commitment to delivering exceptional guest service

· Ability to respond professionally and empathically to guest concerns/complaints





· To respond promptly to guest needs & follow through effectively

· Cash handling experience

· Demonstrate professional telephone etiquette at all times

· Considerate of guest security

· Adhere to all Company, hotel & departmental policies & SOPs

· Team player/collaborator

· Ability to respond quickly in a energetic & changing environment

· Must have the ability to communicate verbally & in writing in a professional manner to guests and staff

· Must have the ability to express themselves diplomatically with staff and guests

· Must be able to work and communicate in a professional and ethical manner with colleagues, assisting where necessary to achieve and maintain standards.

· Must demonstrate the ability to independently solve problems

· Must be able to work & concentrate in a high volume area

· Must be efficient, well-organized and able to handle multiple tasks

· Must have an energetic, positive approach and attitude to work

· Take initiative in all facets

· Hospitality driven and available to work weekends and holidays

· Must be familiar with the surrounding area and events

If you are passionate about hospitality and eager to create memorable experiences for our guests, we invite you to apply today and become part of our dynamic team at Courtyard & TownePlace Suites Oshawa!

Job Types: Full-time, Part-time

Pay: From $20.62 per hour

Benefits

- Dental care
- Extended health care
- On-site parking

Work Location: In person

📌 Full Time Guest Service Agent (Oshawa)
🏢 Sunray hotels- courtyard u0026 TownePlace Suites Oshawa
📍 Oshawa