General Manager — Altitude Golf

Location: Markham, Ontario

Job Type: Full time, Permanent | On-Site

Schedule: 44 hours per week, with flexibility for evenings, weekends, and statutory holidays

Salary: $ 50-55k CAD per year

About Altitude Golf

Altitude Golf is a premium indoor golf and entertainment destination combining advanced golf simulation technology, exceptional hospitality, and an elevated social experience.

Featuring four state-of-the-art golf simulator bays, a bar, and kitchen service, our Markham flagship location is designed to offer guests a welcoming environment for golf, corporate events, private gatherings, and social experiences.

Our vision is to create more than an indoor golf facility. We aim to build a destination where exceptional service, meaningful guest relationships, and a strong sense of community encourage guests to return.

Position Overview

We are seeking an experienced, entrepreneurial, and hands-on General Manager to lead the operations and business performance of Altitude Golf.

The successful candidate will take ownership of financial performance, guest experience, sales, team development, and daily facility operations.

As a boutique operation, the General Manager will work closely with a small team, maintain a visible presence throughout the facility, and build lasting relationships with guests and corporate clients.

As Altitude Golf's flagship location, the Markham club will establish the operating standards for future expansion. The General Manager will also support the opening, development, and operational oversight of additional locations as the brand grows, in collaboration with Accencis Group/HQ management.

Key Responsibilities

Business Operations & Financial Management





- Take full responsibility for the facility's Profit & Loss (P&L;), including revenue, expenses, profitability, and operating performance.
- Develop and manage operating budgets, labour expenses, inventory, and cost-control initiatives.
- Identify opportunities to grow revenue through simulator bookings, food and beverage sales, private events, and corporate partnerships.
- Prepare financial and operational reports for senior management.
- Manage daily transactions, billing, refunds, cancellations, and cash reconciliation.
- Oversee vendor relationships, purchasing, and inventory management.
- Obtain required approvals from Accencis Group/HQ for budgets, major expenditures, contracts, pricing, promotions, and significant operational decisions.

Guest Experience & Relationship Management

- Deliver exceptional, personalized hospitality to every guest.
- Develop strong relationships with regular guests, corporate clients, and community partners.
- Manage guest inquiries, emails, reservations, booking changes, cancellations, and service concerns.
- Oversee simulator bookings and optimize bay utilization.
- Conduct facility tours for prospective clients and event organizers.
- Develop guest retention programs and initiatives to encourage repeat visits.
- Establish and manage guest satisfaction metrics, including Net Promoter Score (NPS).




- Analyze customer feedback and implement continuous service improvements.

Sales & Business Development

- Drive sales through corporate events, private bookings, group experiences, and partnerships.
- Build relationships with local businesses, golf enthusiasts, and potential corporate clients.
- Convert inquiries and facility tours into confirmed reservations.
- Identify promotional opportunities, special events, and new revenue streams.
- Monitor sales performance and booking trends.
- Collaborate with marketing teams to increase brand awareness and customer engagement.

Team Leadership & Human Resources

- Recruit, interview, hire, train, and develop employees.
- Manage staff scheduling, labour productivity, and performance.
- Lead a small, high-performing team through a hands-on management approach.
- Develop, implement, and continuously improve Standard Operating Procedures (SOPs).
- Establish clear operational standards and accountability.
- Conduct performance evaluations, coaching, and ongoing employee development.
- Foster a positive, collaborative, and service-focused workplace culture.
- Provide operational support to the team when required.

Facility, Golf Simulator & Food and Beverage Operations

- Oversee all four simulator bays, bar, kitchen, and guest areas.
- Ensure golf simulator technology and equipment remain operational and coordinate technical support when necessary.
- Maintain facility cleanliness, presentation, and operational readiness.
- Oversee food and beverage service, inventory, quality, and consistency.
- Ensure compliance with food safety, alcohol service, and workplace health and safety regulation

Pay: $50,000.00-$55,000.00 per year

Work Location: In person

📌 General Manager (Markham)
🏢 Altitude Golf
📍 Markham