Improve healthcare service performance at McKesson through KPI management, workflow analysis, and supervisor coaching. This hybrid role serves Greater Toronto Area candidates.

The Operations Manager, Patient Support Programs leads operational performance across multiple patient support programs. You will evaluate productivity, quality, queue, and workforce information to identify root causes and service gaps. You will also guide supervisors while protecting patient and healthcare provider experiences.

Key Responsibilities

Review performance data to identify trends, causes, risks, and opportunities

Develop practical plans improving productivity, quality, and patient experience

Evaluate workflows, structures, and resource allocation against program needs

Provide supervisors tools,



training, resources, and operational direction

Partner across Program Management, Quality, PMO, and Training

Requirements

Six or more years of professional experience

Degree or equivalent experience

Skilled experience in regulated healthcare environments

Experience monitoring KPIs, SLAs, productivity, quality, or workforce metrics

Experience leading, coaching, or supporting people leaders

Use operational analysis, healthcare knowledge, and supervisor leadership to strengthen McKesson program performance and service quality.

📌 Healthcare Operations Performance Manager (Winnipeg)
🏢 McKesson
📍 Winnipeg