We are seeking a friendly and professional Host/Hostess to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role requires excellent communication skills, a positive attitude, and the ability to manage reservations and seating arrangements efficiently.
Previous restaurant or hospitality experience is preferred, but we welcome motivated individuals eager to learn. The Host/Hostess will play a vital role in creating a memorable experience for our guests and supporting smooth restaurant operations.
Responsibilities
- Greet guests warmly upon arrival and provide a positive first impression
- Manage reservations and seating arrangements using POS systems such as Micros POS or similar platforms
- Answer phone inquiries with qualified phone etiquette and assist with reservation bookings or inquiries
- Maintain an organized waiting list and communicate wait times effectively to guests
- Coordinate with servers and kitchen staff to ensure timely seating and service flow
- Assist guests with seating preferences and special requests to enhance their dining experience
- Keep the host/hostess station clean, organized, and stocked with necessary supplies
- Support overall restaurant operations by providing excellent customer service and hospitality
Requirements
- Previous experience in guest services, serving, or hospitality is preferred; restaurant experience is highly valued
- Strong communication skills with the ability to engage professionally with guests and team members
- Excellent phone etiquette and customer service skills
- Familiarity with POS systems such as Micros POS or similar platforms is a plus
- Ability to work in a fast-paced environment while maintaining professionalism and attentiveness
- Hospitality or hotel experience is advantageous but not mandatory
- A friendly demeanor, positive attitude, and strong interpersonal skills are essential for success in this role