Lead strategic hotel operations in Whistler with Marriott service standards, revenue oversight, and guest experience leadership. This is a full-time management opportunity.

The Director of Operations leads property-wide Hotel Operations at Delta Hotels Whistler Village Suites. The position guides department heads across Front Office, Housekeeping, Food and Beverage, Recreation, and Engineering.

Responsibilities include operational strategy, financial performance, employee satisfaction, owner relations, and brand initiative execution.

Key Responsibilities

Develop and execute operational strategies aligned with brand business strategy

Monitor sales performance, budgets, wages, and controllable expenses

Champion service standards across hotel leadership teams





Review guest feedback and resolve complaints

Set expectations and conduct performance appraisals for direct reports

Requirements

Two-year related degree and four years professional experience

Or four-year related bachelor's degree and two years experience

Experience in guest services, housekeeping, sales, or operations

Business Administration or Hotel and Restaurant Management education

Management experience within a related skilled area

Direct Marriott hotel operations in Whistler through strategic planning, financial oversight, service leadership, and employee development.

📌 Hotel Operations Director Whistler (Fernie)
🏢 Delta Hotels and Resorts®
📍 Fernie