About the Role

We are seeking an experienced Inside Sales Coordinator to join our industrial manufacturing sales team. In this role, you will be a critical link between our customers, our sales team, and our internal operations, maintaining accurate customer data, and ensuring our sales team is supported. You bring a strong understanding of industrial or manufacturing sales cycles and thrive in a fast-paced, relationship-driven environment.

Key Responsibilities

Sales

- Work closely with our sales team in preparing quotes and following up on open opportunities.
- Participate in customer sales meetings.
- Using our CRM platform: identify and pursue revenue opportunities including spare parts, consumables, service agreements, repairs, and equipment upgrades within the existing customer base.

CRM & Sales Technology

- Own the day-to-day management and integrity of the CRM platform (Hubspot), ensuring all customer accounts, contacts, quotes, and order histories are accurate and current.
- Build and manage automated workflows and alerts to support proactive follow-ups, renewal reminders, and order tracking.
- Train and guide team members on CRM usage, data entry standards, and process adherence.
- Identify opportunities to streamline quoting, order entry, and customer communication through technology improvements.

Customer Relationship Management

- Manage and execute customer onboarding process to Duroair systems.
- Proactively communicate with customers regarding order status, lead times, product availability, and technical inquiries, coordinating with sales and project manager.
- Address customer concerns promptly and professionally, ensuring a high standard of service that reflects the company's commitment to quality.





Customer Database Management

- Maintain and continuously improve the accuracy and completeness of the customer database, including contact information, purchase history, equipment records, and account classifications.
- Conduct regular audits to identify and resolve duplicate, outdated, or incomplete records in the CRM.
- Establish and enforce data entry standards and procedures to ensure consistency across the sales team.
- Segment and organize the customer database to support targeted marketing campaigns, sales outreach, and aftermarket sales initiatives.

Reporting & Administrative Support

- Prepare and distribute weekly, monthly, and quarterly performance reports for sales and marketing teams.
- Maintain dashboards in CRM platform that track key KPIs.
- Support the sales forecasting process by maintaining up-to-date pipeline data.
- Coordinate internal administrative tasks including purchase order processing, pricing updates, approvals, sample requests, NDAs and contract documentation.
- Monitor and Support source to pay customer platforms ensuring Duroair stays up to date with customer requirements.

Qualifications

Required

- 5+ years of experience in inside sales, sales coordination, or customer service, ideally within an industrial manufacturing, distribution, or engineering environment.




- Demonstrated experience managing a CRM platform with a strong focus on data accuracy and process discipline.
- Proven ability to manage and grow existing accounts through aftermarket sales and relationship development.
- Experience maintaining or auditing customer databases, with an understanding of data governance best practices.
- Strong organizational and multitasking skills with the ability to manage high volumes of orders, quotes, and customer interactions simultaneously.
- Excellent communication skills, written, verbal, and interpersonal with confidence engaging customers, internal teams, and leadership.
- Ability to remain calm and resilient under pressure.
- Extremely detail oriented and accurate with quotes and numbers.

Preferred

- Familiarity with industrial products, manufacturing processes, or technical sales environments.
- Proficiency in Microsoft Excel for reporting and data analysis.
- Post-secondary education in Business, Sales, Engineering Technology, or a related field.

What We Offer

- Competitive base salary.
- Comprehensive benefits package including health, dental, and vision coverage.
- Stable, long-term career prospect within a growing industrial manufacturer.
- Collaborative team environment with strong cross-functional support.

Application question(s)
- What are your annual base salary expectations for this position?
- How many years of experience do you have in inside sales, sales coordination, or customer service?
- Do you have experience using and maintaining a CRM system, including managing customer data, sales opportunities, quotes, reporting, or follow-up activities?

Work Location: In person

📌 Inside Sales Coordinator (Niagara Falls)
🏢 Duroair Technologies
📍 Niagara Falls