Internal Service Advisor

Don Wheaton Cadillac / Chevrolet Buick GMC – Edmonton, Alberta

About the Opportunity

Don Wheaton Cadillac / Chevrolet Buick GMC is looking for an organized, motivated and detail-oriented Internal Service Advisor to join our Fixed Operations team.

This position plays an important role in supporting our dealership's internal service operations, coordinating the servicing and repair of dealership-owned vehicles, used vehicle inventory, and other internal work.

The successful candidate will be responsible for ensuring internal repair orders are opened, managed and completed efficiently while maintaining transparent communication between our Service Department, technicians, Parts Department, Used Vehicle Department and other dealership personnel.

We are looking for someone who takes ownership of their responsibilities, understands the importance of workflow and efficiency, and takes pride in keeping things organized and moving forward.

Key Responsibilities

- Manage internal repair orders from initial write-up through to completion and invoicing.
- Coordinate mechanical inspections, repairs and reconditioning of used vehicle inventory.
- Work closely with the Used Vehicle Department to prioritize and schedule required repairs.
- Communicate repair requirements, estimates and completion timelines to the appropriate departments.
- Coordinate with Service Technicians and Parts to ensure repairs are completed efficiently.
- Monitor internal work in progress (WIP) and follow up on outstanding repair orders.
- Ensure all work is properly documented, authorized and processed.
- Monitor vehicle status and help minimize delays in getting vehicles through the Service Department.
- Coordinate internal vehicle maintenance, dealership fleet requirements and other assigned internal work.




- Maintain accurate records and ensure dealership processes and procedures are followed.
- Identify opportunities to improve internal workflow, communication and overall efficiency.

Qualifications & Experience

- Previous automotive dealership experience is preferred.
- Experience as a Service Advisor, Internal Service Advisor or Service Department Administrator would be an asset.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills.
- Comfortable working in a fast-paced dealership environment.
- Good computer skills and the ability to learn dealership management systems.
- Strong attention to detail and accuracy.
- Ability to prioritize competing demands and manage multiple repair orders.
- A positive attitude and willingness to work collaboratively with multiple departments.

What We Are Looking For The ideal candidate is someone who is proactive, dependable and takes ownership of their work. They understand that internal service work is an important part of the dealership's overall operation and that keeping vehicles moving through the shop efficiently has a direct impact on dealership profitability and customer satisfaction. We want someone who doesn't simply wait for things to happen but actively follows up, communicates and makes sure jobs get done.

Why Join Don Wheaton?

- Work with an established automotive dealership group.
- Be part of a supportive and experienced Fixed Operations team.
- Opportunity to contribute directly to dealership efficiency and performance.
- Competitive compensation based on experience.
- A professional, team-oriented working environment.

If you are organized, motivated and enjoy being an important part of a busy automotive operation, we would like to hear from you. Don Wheaton Cadillac / Chevrolet Buick GMC is an equal opportunity employer.

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