Deliver responsive IT support for on-site and remote users as a Deskside Services Technician serving NTT DATA in Toronto, Ontario. The technician maintains desktop equipment, printers, software applications, and mobile devices for optimal performance. This role requires discretion with non-routine matters, independent judgment, and well-rounded knowledge of workplace policies and procedures. It may also provide escalation support for less experienced team members.

Key Responsibilities: Maintain desktop equipment, printers, applications, and mobile devices Provide in-person, telephone, and remote-control user support Serve as an escalation point for less experienced technicians Identify potential end-user issues and apply corrective action Resolve tickets promptly to achieve service levels Requirements: Three to five years of relevant experience Solid Windows operating system knowledge Solid client service skills A+ desktop or equivalent skill set Willingness to travel, including overnight trips Combine independent judgment, client service, and Windows desktop expertise while supporting NTT DATA's Toronto users.

📌 IT Deskside Services Technician (Mississauga)
🏢 NTT DATA
📍 Mississauga