Overview

BA Consulting Inc. is looking for a motivated and dependable IT Support Technician to provide remote and on-site technical support to our business clients.

- This position is suitable for someone with a solid IT foundation who wants to expand their knowledge.

On-the-job training will be provided for BA Consulting's systems, tools, procedures, and technologies.

Responsibilities

- Provide remote and on-site technical support to business customers.
- • Troubleshoot Windows desktops and laptops, hardware, software, printers, scanners, and peripherals.
- • Install and configure new computers, workstations, applications, and business software.
- • Provide remote support and proactive monitoring using RMM and remote-access tools.
- • Manage and troubleshoot Microsoft 365, Exchange Online, Outlook, OneDrive, SharePoint, and Microsoft Teams.
- • Create and manage Microsoft 365 users, licences, permissions, and email accounts.
- • Assist with Microsoft 365, email, file, and data migrations.
- • Troubleshoot LAN, WAN, Internet, TCP/IP, DNS, DHCP, and general connectivity issues.
- • Install and troubleshoot routers, switches, firewalls, wireless access points, VPNs, and secure remote access.
- • Assist with managed Wi-Fi, network optimization, and structured network/data/voice cabling.
- • Support Windows Server environments, Active Directory, users, permissions, shared folders, and Group Policy.
- • Assist with physical and virtual server installation, upgrades, migrations, and maintenance.
- • Monitor and troubleshoot local and cloud backup systems and assist with restores and disaster recovery.
- • Install and maintain antivirus, EDR, endpoint protection, cybersecurity, and firewall solutions.
- • Support business VoIP systems, phones,



and related network connectivity when required.
- • Perform system updates, preventative maintenance, and routine IT administration.
- • Create and update service tickets with clear technical notes and document customer environments according to company procedures.
- • Communicate professionally with customers, keep them informed of progress, and escalate advanced issues when required.

Technical Knowledge

- Windows 10 and Windows 11.
- Microsoft 365, Outlook, Exchange Online, OneDrive, SharePoint, and Teams.
- Windows Server and Active Directory.
- Networking fundamentals, TCP/IP, DNS, and DHCP.
- Routers, switches, business firewalls, Wi-Fi, VPN, and remote access.
- RMM and remote-support tools.
- Antivirus, EDR, endpoint security, and cybersecurity fundamentals.
- Local and cloud backup and disaster-recovery concepts.
- Computer hardware, troubleshooting, printers, and peripherals.
- Basic network cabling.
- VoIP and business telephone systems.
- Candidates are not expected to be experts in every technology listed. Training will be provided while working with the BA Consulting team.

Required Qualifications

- Previous IT support, helpdesk, field technician, or related technical experience is preferred.
- Positive understanding of computers, Windows, networking, and general IT troubleshooting.




- Strong problem-solving ability and willingness to research unfamiliar technical issues.
- Willingness and ability to learn new technologies.
- Good communication and customer-service skills.
- Professional attitude and appearance when visiting customers.
- Ability to work independently and as part of the BA Consulting technical team.
- Ability to manage multiple service requests and priorities.
- Reliable and punctual.
- Comfortable travelling to customer locations throughout the service area.
- Valid driver's licence and reliable vehicle - REQUIRED.
- Mobile phone - REQUIRED.

Training

- BA Consulting will provide on-the-job training on internal procedures, RMM and remote-support systems, backup solutions, cybersecurity products, Microsoft 365 environments, networking equipment, VoIP systems, and other technologies used by our customers.
- We are looking for someone who understands IT fundamentals, has a strong troubleshooting mindset, and is willing to learn and grow with the company.

Compensation

- Compensation may be structured as either salary or hourly compensation, depending on the candidate's experience, technical knowledge, availability, and employment arrangement. Compensation will be discussed with qualified candidates.

Ideal Candidate

- The ideal candidate is responsible, technically curious, customer-focused, organized, and persistent when troubleshooting. You do not need to know everything on day one. We value a strong IT foundation, good problem-solving skills, professionalism, and the ability to learn.
- This is a hands-on IT support position involving both remote support and on-site customer service.

Pay: $25.00 per hour Expected hours: 20.0 – 40.0 per week

Work Location: In person

📌 IT Support Technician (Greater Toronto Area)
🏢 BA Consulting.ca
📍 Greater Toronto Area