Design knowledge management operating models for AI-enabled customer service, defining ownership, processes, and governance within Genesys Cloud environments.Miratech is seeking an Organizational Design Consultant to assess business requirements and AI roadmaps for enterprise clients. The consultant will identify capability gaps and recommend practical approaches across knowledge creation, maintenance, content quality, and operating model design. Solid experience with technology consulting, organizational design deliverables, and shared ownership structures is required.Key Responsibilities: Assess knowledge creation and maintenance across business linesIdentify capability, ownership, resource, and process gapsDefine content lifecycle responsibilities through RACI matricesDevelop role profiles,
competencies, and resourcing requirementsAlign operating model recommendations with governance frameworksRequirements: 8+ years in technology consultingExperience developing target operating models and transition plansExperience defining AI service roles and responsibilitiesExperience assessing complex shared ownership structuresStrong director-level and executive stakeholder management skillsUse organizational design and knowledge management expertise to clarify AI ownership, content governance, and Genesys Cloud service readiness.