Support NAIT's Locker and Parking Services with reservation systems, permit transactions, inventory control, and responsive customer assistance. Strong communication is essential.

This Services Support Assistant provides first-contact support for locker rentals and parking services. You will help customers navigate online systems, pay machines, policies, fees, lot locations, wayfinding, and bike lockers. The position also supports audits, waitlists, internal billing, and access programming.

Key Responsibilities

- Serve as first contact for locker and parking service inquiries
- Assist with online rental systems, payments, refunds, and changes
- Maintain locker maps, groups, attributes, fees, and physical locations
- Provide parking information, wayfinding,



and bike locker assistance
- Support audits, waitlists, billing, and underground access programming

Requirements:
- High School Diploma or equivalent
- Three to five years customer service success preferred
- Ability to de-escalate challenging customer situations professionally
- Robust word processing and spreadsheet skills
- Flexibility for peak periods, evenings, and weekends

Bring organized service delivery, system support, transaction accuracy, and calm communication to NAIT's locker and parking operations.

📌 Locker And Parking Services Assistant (Edmonton)
🏢 NAIT (Northern Alberta Institute of Technology)
📍 Edmonton