Direct managed services delivery and exceptional client experience for F12 while advancing regional revenue growth, operational performance, and technical service quality.Reporting to the COO, the General Manager leads F12’s financial and operational results at provincial or regional level. The position combines client management, technical service delivery, and strategic planning with responsibility for culture and growth. You will coordinate with managed services, sales, marketing, and regional leaders.Key Responsibilities:
Ensure effective execution of technical projects and service agreementsManage service issues, escalations, and improvement strategiesMeasure client experience and communicate actionable feedbackSupport proposals, presentations, renewals,
and current dealsDevelop learning objectives for client relations teamsRequirements:
Minimum 10 years leading productive organizational unitsExperience delivering business and financial resultsAbility to influence internal and external stakeholdersStrategic perspective with attention to operational detailsExperience monitoring performance metrics across project portfoliosApply your leadership, client management, and managed services expertise to strengthen F12’s regional delivery and business performance.