Company Overview

Central Okanagan Hospice Association (COHA) provides supportive care services for individuals living with a life-limiting illness, their families and helping people through their grief. Services are implemented across the Central Okanagan supporting ages 5 and up.

Summary The Manager, Community Programs provides leadership and efficient operation, continuous improvement, day-to-day management and strategic growth of programs and services delivered by the Central Okanagan Hospice Association (COHA). Reporting to the Executive Director, this leadership role supports a culture of collaboration, accountability, excellence, ensuring that service delivery reflects COHA’s guiding principles and commitment to the community.

The Manager, Community Programs provides operational oversight, strategic input, and supervision to staff, multi-disciplinary team. This position also represents COHA externally as a community connector, contributes to organizational planning, and ensures that staff and volunteer performance meets organizational goals and community expectations. Through strong leadership and emphasis on quality service delivery, the Manager plays a critical role in strengthening COHA’s presence and impact in the Central Okanagan region.

Responsibilities

- Oversees programs and services, quality and continuous improvement
- Provides strategic advancement and supervision of all program staff, and a multi-disciplinary team.
- Support staff coaching, feedback, achievements and performance management in accordance with annual goals.
- Oversees contracted workers, post secondary student placements and supports volunteers.
- Develops and maintains relationships with partners in care, cultural and community organizations.
- Identify emerging community needs,



service barriers, and opportunities to access programs.

Skills and Abilities

- Strong leadership and team management skills with the ability to coach, develop staff and lead multi-disciplinary teams.
- Strong leadership in conflict-resolution and organizational skills.
- Strategic thinker, planner and operational implementation skills
- Knowledge of hospice palliative care, grief and bereavement and community based supports.
- Ability to foster collaboration across teams and interest holders.
- Ability to analyze program performance and apply data-informed decisions aligned to best practices.
- Proficiency in using client management, data tracking and scheduling systems
- Sound budgeting and reporting skills.
- Ability to maintain confidentiality and use sound judgment in sensitive situations.
- High degree of emotional intelligence, professionalism, resiliency, and adaptability.
- Respect diversity, equity, and inclusion principles in program design, staff engagement, and delivery of services.

Education and Experience

- A relevant post-secondary degree in social services, social work, health care, nonprofit management, or a related field is required.
- Minimum 5 years experience in a community based healthcare, or nonprofit setting is required.

The position will start on March 1, 2027. Pay: $78,000.00-$88,000.00 per year

Benefits

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Versatile schedule
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Application question(s):
- Experience in working in a community based healthcare or non-profit organization?

Experience:
- management: 3 years (required)

Work Location: In person

📌 Manager, Community Programs (Kelowna)
🏢 Central Okanagan Hospice Association
📍 Kelowna