Lead global platform operations from Bristol or London, applying AI-native support, incident management, and performance assurance across client regions. As Director of Platform Operations, you will report to the VP Product & Tech Operations and lead three global functions. You will shape standards for Client Support, Platform Performance Assurance, and Product Specialists.
Lead Problem
Management and root-cause remediation Manage operational tooling vendors, budgets, and roadmaps Experience managing service operations at scale Fluency in incident, problem, and SLA management Experience with Datadog, Jira, and Databricks or BigQuery