Shape Jobber’s AI-enabled service desk by combining support leadership, root-cause improvement, and automation from Edmonton or Vancouver.

As Manager, IT Operations, you will redesign how support works as automation handles more repeatable requests. You will improve self-service, develop knowledge content, measure AI-assisted channels, and collaborate with IT Engineering. The role also includes leading coordinators, managing hardware operations, and supporting Jobber’s technology strategy.

Key Responsibilities

Find root causes and select effective remedies for repeat tickets

Treat the knowledge base as a product for people and AI

Own AI support performance, handoffs, and service outcomes

Use hiring data to trigger hardware provisioning and returns





Redesign coordinator work toward builder and analyst responsibilities

Requirements

Openness to a major AI-enabled service desk transition

Experience converting ticket data into operational decisions

Support leadership with coaching and difficult accountability conversations

Automation experience with Zapier, n8n, or Okta Workflows

Ability to work onsite four days and travel approximately 10%

Use support operations, AI automation, knowledge management, and team development to improve service at Jobber without matching headcount growth.

📌 Manager IT Support Automation AI (Winnipeg)
🏢 Jobber
📍 Winnipeg