Shape Jobber’s AI-enabled service desk by combining support leadership, root-cause improvement, and automation from Edmonton or Vancouver.As Manager, IT Operations, you will redesign how support works as automation handles more repeatable requests. You will improve self-service, develop knowledge content, measure AI-assisted channels, and collaborate with IT Engineering. The role also includes leading coordinators, managing hardware operations, and supporting Jobber’s technology strategy.Key Responsibilities:

Find root causes and select effective remedies for repeat ticketsTreat the knowledge base as a product for people and AIOwn AI support performance, handoffs,



and service outcomesUse hiring data to trigger hardware provisioning and returnsRedesign coordinator work toward builder and analyst responsibilitiesRequirements:

Openness to a major AI-enabled service desk transitionExperience converting ticket data into operational decisionsSupport leadership with coaching and difficult accountability conversationsAutomation experience with Zapier, n8n, or Okta WorkflowsAbility to work onsite four days and travel approximately 10%Use support operations, AI automation, knowledge management, and team development to improve service at Jobber without matching headcount growth.

📌 Manager It Support Automation Ai (Winnipeg)
🏢 Jobber
📍 Winnipeg