Drive customer adoption and renewals remotely from Ontario as a Customer Success Manager managing Mid-Market skilled-services accounts for Teamwork.Com.As a commercially confident Customer Success Manager, you will own a B2B SaaS portfolio throughout the customer lifecycle. You will connect product adoption with measurable profitability, using health metrics, consultative communication, and agency operations knowledge to guide outcomes. AI supports your daily account-management workflow.Key Responsibilities:
Manage a dedicated Mid-Market portfolio across adoption, health, and retentionLead strategic reviews demonstrating ROI and utilization dataIdentify expansion signals and mitigate churn risks earlyMap agency workflows to resource management, budgeting,
and time trackingLead commercial renewals, negotiate terms, and carry the numberRequirements:
Based in Ontario with legal right to work in CanadaThree to five years managing B2B SaaS portfoliosMid-Market or Enterprise Customer Success experience preferredUnderstanding of billable hours, project margins, and utilizationComfort with health metrics, HubSpot, Salesforce, and CS platformsBring consultative communication, commercial renewal ownership, and data-backed retention expertise to Teamwork.Com customer success.