Job Summary

We are seeking a dedicated and experienced Office Leader to oversee daily operations and ensure a high level of service and efficiency. The ideal candidate will possess strong leadership skills and the ability to manage a team effectively while maintaining a positive work environment. This role requires excellent communication, organizational skills, and the capability to handle various administrative tasks in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Promotes, supports and ensures that all services and programs are offered to clients in accordance with company policies, procedures, and established targets.
- Foster a cooperative team environment by encouraging open communication and teamwork among staff members.
- Manage front desk operations, including handling multi-line phone systems and providing exceptional customer service.
- Supervise and coordinate the activities of team members during shifts to ensure smooth operations.
- Assigns or reassigns work to office staff, monitors the weekly and daily work schedules, and approves overtime requests.
- Receives and secures cash, debit/credit card receipts, and balances the cash as part of the mid-day or end-of-day closing procedures. Records all transactions in the CIS computer and completes bank deposits in accordance with the District Manager’s instructions.
- Ensures the district operating plan is followed and that major variation from the plan are discussed and resolved in coordination with the district manager.




- Follows standard operating procedures for office opening and closing requirements, security, supply ordering, file maintenance, and office appearance and cleanliness. Follows-up to ensure compliance.
- Provides assistance and support in the district training sessions, as required.
- Responds in a timely manner to client service issues or Associate relations concerns, utilizing the support of the District Manager for more complex issues or where there is uncertainty.
- Other duties as assigned.

QUALIFICATIONS

- High School Diploma or equivalent. Additional course work in math is preferred.
- Proven customer service skills.
- Effective verbal and written communications skills, public relations skills, detail-oriented, organizational, math and analytical skills.
- Demonstrated leadership ability to effectively guide Associate performance.
- Possess administrative and organizational skills to plan and coordinate office workload
- Understanding and previous use of a Windows-based computer system and applications such as Microsoft Word, Excel, and Outlook.
- Understanding and previous use of Profile, tax preparation software, and other applicable software is preferred.
- Ability to work both independently and to support team-based initiatives in a fast-paced, multi-tasking environment.
- Demonstrated problem solving and/or conflict resolution skills

Job Types: Full-time, Seasonal

Contract length: 3 months

Pay: $18.25-$19.25 per hour

Work Location: In person

📌 Office Leader (Langley)
🏢 Hu0026R Block
📍 Langley