Lead Vancouver Branch operations through process governance, quality assurance, workforce planning and customer-focused service delivery. Provide after-hours support when required.The Operations Manager oversees procedures, compliance, performance reporting and continuous improvement. This leadership role connects Client Service, Field Management, Scheduling and Human Resources.

It also supports Finance, Payroll, Information Technology, Operations Centre and Remote Video Monitoring teams.Key Responsibilities:

Improve branch procedures, controls and end-to-end service processesMonitor performance,



resolve service gaps and document accountabilityCoordinate ISO 9001 and COR audit preparationOversee Operations Centre and Remote Video Monitoring controlsLead incident investigations, corrective actions and projectsRequirements:

Bachelor's degree and minimum two years management experienceExperience with operations, quality assurance and continuous improvementAbility to analyze staffing, labour costs and performance dataStrong communication, coaching and employee-relations skillsValid Class 5 BC Driver's License with clean abstractApply operational leadership, analytics and quality expertise across Vancouver Branch services, systems, teams and customer requirements.

📌 Operations Manager Vancouver Branch (Winnipeg)
🏢 Paladin Security Group
📍 Winnipeg