Job Summary The Physiotherapy Assistant supports physiotherapy services by helping patients participate in planned care activities and by assisting the clinical team with day-to-day tasks. This role involves patient-facing support, clear communication, and careful attention to instructions and patient needs.

Duties

- Front Desk Receptionist – Key Responsibilities
- Greet patients and provide excellent customer service.
- Answer phone calls, emails, and patient inquiries.
- Schedule, confirm, and manage appointments using Jane EMR.
- Process direct billing through TELUS and other insurance portals.
- Process payments, invoices, and receipts.
- Coordinate with physiotherapists, massage therapists, and chiropractors.
- Manage daily administrative tasks, emails, and faxes.
- Maintain patient confidentiality and ensure smooth clinic operations.
- Assist patients with physiotherapy activities as directed by the treating clinician, encouraging secure participation and respectful,



supportive care.
- Prepare and organize treatment spaces and equipment, keeping items clean, accessible, and ready for use.
- Observe and communicate relevant patient responses or concerns to the clinical team, following established instructions and procedures.
- Support accurate documentation and use medical terminology appropriately when sharing information with colleagues.

Your impact: Your dependable support helps patients engage in care and enables clinicians to focus on treatment.

Requirements

Required: We are primarily looking for someone with hands-on front desk experience and a good understanding of healthcare insurance and direct billing procedures.

Pay: $17.60-$18.50 per hour

Expected hours: 10.0 – 15.0 per week

Work Location: In person

📌 Physiotherapy Assistant (Brampton)
🏢 SPRINGDALE PHYSIO AND MASSAGE THERAPY CENTRE
📍 Brampton