Surrey PoliceService (SPS) is Surrey’s new municipal police agency. On November 29, 2024,SPS became the police of jurisdiction, and assumed responsibility and commandfor policing and law enforcement in Surrey. SPS is working to redefine policingwith innovative new approaches and community-based solutions.

To date we’ve hired over 550 policeofficers and over 450 civilian support staff and will grow to be one of thelargest independent police services in Canada. Since day one, SPS has beenintentional about building a culture that is inclusive, respectful andsupportive, with a strong focus on employee wellness and career development.

Surrey Police Service (SPS) has an exciting opportunity for a Records Shift Manager tojoin our InformationServices Unit , within the Corporate Services Bureau . Reporting to theInformation Services Manager, this position plays a key leadership role in theeffective delivery of police records and information services in a dynamic,operational environment.

The Records Shift Manager is responsible for therecruitment, onboarding, training, and day-to-day supervision of records staff,ensuring service levels, performance expectations, and operational prioritiesare consistently met. This role oversees records operations and ensures all SPSfile management, records handling, and information governance practices complywith applicable legislation, policies, standards, and best practices. Thesuccessful candidate will promote accountability, accuracy, and continuousimprovement while supporting organizational objectives and maintaining publictrust in SPS information management practices.





This role r equires shiftwork in a 24/7 operation, including holidays and weekends. Oversee police file processing, retention,and disposition in accordance with applicable federal legislation, regulations,policies, and guidelines.

Develop and implement strategies to supportservice standards, operational efficiency, and continuous improvement.

Support the unit’s priorities and contributeto the achievement of SPS’s strategic objectives and long-term vision.

Manage records staff in a unionizedenvironment, including recruitment, onboarding, coaching, mentoring, training,performance management, discipline, scheduling, and delegation of work to meetSurrey Police Service (SPS) and employee needs.

Knowledgeof records management practices, police information systems, and applicablelegislation, policies, and procedures.

Excellentinterpersonal, communication, and service skills.

Strongorganizational skills and the ability to manage competing priorities in a fast-paced operational environment.

Ability toidentify opportunities for process improvement and make recommendations thatsupport effective records management practices.

Degree in a related field, such as records management,business administration, information management, technology,



or a relateddiscipline.

Minimum of three years of related supervisory ormanagement experience, preferably in a policing or public safety environment.

Progressivetraining and development in records or file management and people leadership.

This role also requires RCMP Reliability Status (security clearance).

Surrey Police Serviceoffers a comprehensive benefits package, including extended health and dentalcoverage, a defined benefit pension through the Municipal Pension Plan,RRSP/TFSA matching, generous vacation entitlements, and ongoing professionaldevelopment. Employees benefit from short-term and long-term disabilitycoverage, and travel and life insurance. SPS also provides an annual LifestyleSpending Account (covering a broad range of eligible health, wellness, fitness,family, and professional development expenses etc.), and discounted access toCity of Surrey recreation facilities.

With a strong focus on well-being, careergrowth, and work-life balance, SPS is committed to fostering a supportive andrewarding workplace Note – The aforementioned benefits only apply toeligible full time positions within SPS.

Applications must besubmitted through our online Careers page. This posting will remain open until filled; Weencourage interested candidates to apply as soon as possible, as the postingmay close earlier if a suitable candidate is selected.

For updates onrecruitment opportunities and other Surrey Police Service news, follow us on LinkedIn , Instagram , Facebook , and X (formerly Twitter).

📌 Records Shift Manager (Winnipeg)
🏢 Surrey Police Service
📍 Winnipeg