About the Role

Our client, a leading innovator in unified communications, is seeking a skilled and experienced Remote VoIP Network Engineer to join their fully remote team. This position is critical for designing, implementing, and maintaining our Voice over IP (VoIP) network infrastructure, ensuring seamless and high-quality voice communication services for our global client base. You will leverage your expertise in VoIP protocols, network routing, and QoS to optimize performance and troubleshoot complex issues. This role is perfect for a proactive engineer who thrives in a remote-first environment and is passionate about delivering reliable communication solutions. Your work will directly impact the user experience of our cutting-edge communication platforms, conceptually linked to Kimberley, Northern Cape.

Key Responsibilities

- Design, deploy, and manage enterprise-level VoIP networks using SIP, H.323, and other relevant protocols.
- Configure and maintain VoIP gateways, PBXs, session border controllers (SBCs), and related hardware/software.
- Monitor network performance and call quality, implementing QoS strategies to ensure superior voice experience.
- Troubleshoot and resolve complex VoIP-related network issues, including call setup failures, jitter, and latency problems.
- Develop and maintain detailed network diagrams, configuration documentation, and troubleshooting guides.
- Collaborate with IT, security, and other engineering teams to ensure integrated and secure communication solutions.
- Stay current with emerging VoIP technologies, standards, and best practices.




- Participate in on-call rotations for 24/7 support of critical VoIP services.
- Evaluate and recommend recent VoIP technologies and vendor solutions.

Requirements

- Bachelor's degree in Computer Science, Telecommunications Engineering, or a related field; advanced certifications are a plus.
- Minimum of 5 years of experience specializing in VoIP network engineering and administration.
- Deep understanding of VoIP protocols (SIP, RTP, RTCP) and telephony signaling.
- Strong knowledge of IP networking, routing protocols (BGP, OSPF), QoS, and firewall traversal techniques for VoIP.
- Experience with major VoIP platforms (e.g., Cisco CallManager, Asterisk, BroadSoft) and SBCs (e.g., Audiocodes, Oracle).
- Excellent analytical and problem-solving skills, with a keen ability to diagnose and resolve complex issues remotely.
- Strong written and verbal communication skills for effective remote collaboration.
- Must be a self-starter, highly organized, and capable of working independently with minimal supervision.
- Reliable high-speed internet connection and a suitable home office environment are required.

Benefits

- Our client offers a competitive salary, comprehensive health and wellness benefits, retirement savings options, and opportunities for continuous professional development, including specialized VoIP training and certifications.

This fully remote role provides excellent flexibility and autonomy. We foster a collaborative culture and provide the tools and resources needed for success. Join a leading team that is revolutionizing digital communication, working from anywhere, with connections to our Kimberley operations.

📌 Remote VoIP Network Engineer (Kimberley)
🏢 Placements24
📍 Kimberley