Lead Salesforce Financial Services Cloud strategy at RBC in Toronto, connecting technology, advisors, and banking partners across platforms.

This Director role shapes strategic direction for CRM and Branch Platforms across Personal, Commercial, and Private Banking. You will translate business strategy into transformational roadmaps, govern Client360 evolution, and align technology delivery with advisor needs. The role also advances AI-enabled advisor workflows and adoption of Salesforce capabilities.

Key Responsibilities

Drive integrated strategy across CRM and Branch Platforms

Define roadmaps across Personal, Commercial, and Private Banking

Manage portfolio risks, budgets, funding, and financial planning

Track product OKRs and KPIs across delivery teams





Lead AI proof-of-concept cycles and validated solution patterns

Requirements

Deep expertise in Salesforce Financial Services Cloud capabilities

Expert-level understanding of Client360 architecture and implementations

Business strategy and strategy-to-implementation experience

Exceptional executive communication and presentation skills

Ten-plus years business experience and four-plus product-management years

Bring Salesforce FSC, Client360, strategic planning, and executive communication expertise to RBC’s advisor platform transformation.

📌 Salesforce FSC Strategy Director (Winnipeg)
🏢 RBC
📍 Winnipeg