Advise Salesforce customers on Sales Cloud and Service Cloud adoption, process optimization, and measurable usage outcomes. Work office-flexibly with at least three weekly in-office days.This Customer Success Manager role supports Signature customers through strategic advisory and stakeholder management. You build executive relationships, understand business models, and apply proven solutions across sales and service processes.
You also conduct enablement on forecasting, pipeline hygiene, case management, knowledge creation, and omni-channel routing.Key Responsibilities:
Develop relationships with customer IT and business leadershipAct as a trusted advisor on customer business challengesConduct enablement sessions on sales and service processesTrack feature usage, adoption metrics,
and CSAT scoresRecommend releases supporting stability, performance, and enhancementsRequirements:
Three or more years of relevant business experience preferredThree to four years supporting Sales Cloud and Service CloudKnowledge of lead, chance, case, knowledge, and queue featuresUnderstanding of lead-to-cash and service escalation processesSalesforce Consultant certifications are an additional advantageUse Sales Cloud, Service Cloud, process expertise, and trusted advisory skills to strengthen Salesforce customer outcomes.