Advise Salesforce customers on Sales Cloud and Service Cloud adoption, process optimization, and measurable usage outcomes. Work office-flexibly with at least three weekly in-office days.
This Customer Success Manager role supports Signature customers through strategic advisory and stakeholder management. You build executive relationships, understand business models, and apply proven solutions across sales and service processes. You also conduct enablement on forecasting, pipeline hygiene, case management, knowledge creation, and omni-channel routing.
Key Responsibilities
Develop relationships with customer IT and business leadership
Act as a trusted advisor on customer business challenges
Conduct enablement sessions on sales and service processes
Track feature usage, adoption metrics,
and CSAT scores
Recommend releases supporting stability, performance, and enhancements
Requirements
Three or more years of relevant business experience preferred
Three to four years supporting Sales Cloud and Service Cloud
Knowledge of lead, prospect, case, knowledge, and queue features
Understanding of lead-to-cash and service escalation processes
Salesforce Consultant certifications are an additional advantage
Use Sales Cloud, Service Cloud, process expertise, and trusted advisory skills to strengthen Salesforce customer outcomes.