Lead SAP service delivery for Syntax in Canada, coordinating RUN operations, GROW initiatives, client priorities, and service quality.

The Service Delivery Manager serves as the primary contact for a portfolio of AMS SAP clients. This role coordinates consultants, governance, issue resolution, reporting, budgets, and contractual commitments. It supports reliable operations while delivering Change Requests and client roadmaps.

Key Responsibilities: Coordinate SAP services across RUN operations and GROW initiatives

Triage tickets and assign consultants to meet client timelines

Lead governance meetings and review service performance

Manage Change Requests through UAT delivery dates

Track budgets, invoices, timesheets, and contract validity

Requirements: Bachelor’s degree required; Information Technology preferred

At least seven years of relevant ERP experience

Three years of team management experience

Understanding of core SAP modules and integrations

Excellent communication, presentation, and time management skills

Bring SAP delivery leadership, client governance, and operational coordination to Syntax’s AMS service portfolio across Canada.

📌 Sap Service Delivery Manager Canada (Markham)
🏢 Hubclub Go
📍 Markham