Lead SAP service delivery for Syntax in Canada, coordinating RUN operations, GROW initiatives, client priorities, and service quality.

The Service Delivery Manager serves as the primary contact for a portfolio of AMS SAP clients. This role coordinates consultants, governance, issue resolution, reporting, budgets, and contractual commitments. It supports reliable operations while delivering Change Requests and client roadmaps.

Key Responsibilities:

- Coordinate SAP services across RUN operations and GROW initiatives
- Triage tickets and assign consultants to meet client timelines
- Lead governance meetings and review service performance
- Manage Change Requests through UAT delivery dates
- Track budgets, invoices, timesheets, and contract validity

Requirements:
- Bachelor’s degree required;

Information Technology preferred

- At least seven years of relevant ERP experience
- Three years of team management experience
- Understanding of core SAP modules and integrations
- Excellent communication, presentation, and time management skills

Bring SAP delivery leadership, client governance, and operational coordination to Syntax’s AMS service portfolio across Canada.

📌 Sap Service Delivery Manager Canada (Markham)
🏢 Hubclub Go
📍 Markham