Lead Scotia iTRADE operations in Toronto or remotely under the current hybrid mode, using brokerage expertise and people leadership. Manage support staff across critical operational functions.

The Operations Manager oversees areas including Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room, or Client Communications. This manager ensures department goals, staff KPIs, service levels, and business objectives are met. The position collaborates with Operations Management and iTRADE partners on process improvements. It also serves as the primary escalation contact, applying knowledge of products and operational processes to provide timely responses.

Key Responsibilities

Manage staffing, hiring decisions, coaching, and staff development

Track volumes, anticipate backlogs, and surpass department KPIs





Oversee workflows for transactions, exceptions, rejections, and escalations

Maintain policies, procedures, and client communication templates

Design quality controls and support business continuity planning

Requirements

College or University degree preferred

Five or more years of financial services industry experience

Thorough understanding of Scotia iTRADE and Scotiabank policies

Demonstrated leadership, managerial, and delegation experience

Canadian Securities Course and Conduct and Practice Handbook assets

Apply brokerage operations, leadership, compliance, and process improvement expertise to support Scotia iTRADE clients and teams.

📌 Scotia iTRADE Operations Manager (Winnipeg)
🏢 Scotiabank
📍 Winnipeg