About the Role:

Cancom Security is a leading security monitoring company dedicated to providing exceptional service to our clients. We are seeking a highly motivated and skilled Security Analyst to join our team. In this role, you will play a crucial part in supporting our strategic goals and objectives while delivering outstanding customer service to Cancom's clients, business partners, and stakeholders.

Your expertise will ensure that each client receives the highest level of security service tailored to their specific needs and environment.

Key Responsibilities:

- Perform data entry and programming tasks across various security systems, including CCTV, access control, and intrusion detection systems.
- Monitor alarms, access control systems, and CCTV feeds to ensure the security and safety of the premises.
- Provide remote troubleshooting for: Access control systems, CCTV systems, Intrusion detection systems
- Address and resolve client access issues efficiently and effectively.
- Maintain and update workflow processes, including managing spreadsheets and databases with accuracy.
- Be available for various shifts, including days, afternoons, evenings, nights, weekends, and holidays.
- Undertake additional projects and duties as assigned by the supervisor.




- Hold yourself and others accountable for performance gaps and foster a culture of constructive feedback to drive continuous improvement.
- Adhere consistently to all company policies and procedures.

Education, Experience, and Qualifications:

- Secondary School Diploma or equivalent.
- Proven experience in customer service within high-stress, fast-paced environments.
- Ability to multitask and perform effectively under pressure.
- High proficiency in operating Cancom Security systems and applications.
- Excellent written and verbal communication skills.
- Outstanding customer service abilities.
- Proficiency with Google Suite applications (Docs, Sheets, Slides, etc.).
- Availability to respond to emergencies and inquiries outside of normal business hours.

Physical Demands:

- The role requires sitting or standing for extended periods and using arms and hands to reach.
- Occasional walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items may be required.

Job Type: Full time Pay: $19.00-$21.00 per hour

Experience

- Security: 1 year (required)

Licence/Certification:
- Security License (required)

Work Location: In person

📌 Security Analyst (Etobicoke)
🏢 Cancom Security
📍 Etobicoke