Security Operations Centre (SOCC) Dispatcher

Part-Time | Nanaimo, BC

Site Overview

The Paladin Security Operations Centre (SOCC) is a 24/7 communications and dispatch hub supporting security operations across Vancouver Island. The SOCC coordinates alarm responses, mobile patrols, emergency communications, scheduling support, and operational escalations.

Key Responsibilities

- Answer and manage incoming phone calls, alarms, radio traffic, and emergency communications.

- Dispatch security officers, mobile patrols, supervisors, and alarm responses in accordance with established procedures.

- Monitor lone worker activities and conduct required safety check-ins.

- Coordinate emergency responses, escalations, and after-hours operational support.

- Maintain accurate dispatch logs, incident reports, and operational records.

- Support scheduling activities, shift changes, call-outs, and coverage requests.

- Communicate professionally with clients, security personnel, management teams, and emergency services.

- Perform additional operational, administrative, and coordination duties as required to support the effective operation of the Security Operations Centre.

What We're Looking For

- Proven ability to multitask, prioritize competing demands,



and adapt quickly in a fast-paced, dynamic environment.

- Ability to remain calm, professional, and solutions-focused while working under pressure and responding to urgent situations.

- Minimum typing speed of 50 WPM.

- Strong computer skills and proficiency in Microsoft Outlook, Word, and Excel.

- Excellent verbal and written communication skills.

- Strong attention to detail and problem-solving abilities.

Nice to Have

- Valid BC Security Worker Licence.

- Previous experience in dispatch, security operations, alarm monitoring, call centre operations, or customer service.

- Education or training in Public Safety Communications, Criminal Justice, Emergency Management, or a related field.

- Experience with TrackTik or similar workforce management software.

Why Join Paladin?

- Great Place to Work Certified™ company.

- Career advancement opportunities and promotion from within.

- Supportive team workplace and ongoing professional development.

- An opportunity to play a key role in keeping our people, clients, and communities safe.

Location: Nanaimo, BC

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!

📌 Security Operations Centre (SOCC) Dispatcher (Nanaimo)
🏢 Paladin Security
📍 Nanaimo