Lead critical DT service restorations for DXC’s major customer, using ITIL expertise and disciplined incident communications across global operations. This role supports 24/7 activities.

As a Senior Major Incident Manager, you will coordinate technical teams, service providers, business owners, and leadership during major disruptions. You will apply ITSM processes, technical analysis, and problem-solving skills while documenting decisions and timelines. The role also supports continuous improvement aligned with 2026 KPI objectives, including reducing disruption duration, frequency, and impact.

Key Responsibilities:

- Acknowledge escalated incident tickets from Command Center teams
- Lead incident bridges and coordinate technical action owners
- Send major incident communications every 30 minutes




- Confirm severity, classifications, impacts, and restoration decisions
- Support AAR/RCA completion and process improvement activities

Requirements:

- Minimum five years in a similar role
- ITIL Foundation certification and solid ITSM process knowledge
- Five years’ infrastructure experience in heterogeneous environments
- ITSM tool proficiency and technical problem-solving skills
- Ability to work different shifts under stressful conditions

Apply major incident leadership, ITIL knowledge, and service restoration discipline to support DXC’s global command operations.

📌 Senior Major Incident Manager (Quebec City)
🏢 DXC Technology
📍 Quebec City