Lead e-commerce fulfillment improvement at Loblaw Digital in Downtown Toronto, using operational data and process optimization to strengthen productivity and efficiency.

As Senior Manager, Continuous Improvement, you will improve in-store fulfillment across PC Express and Joe Fresh. The role connects Digital, Store Operations, Product, Technology, Labour, and Merchandising partners. Your work will translate operational complexity into practical solutions supporting customer experience, speed, cost, and scale.

Key Responsibilities

Lead productivity analysis across PC Express and Joe Fresh picking journeys

Monitor fulfillment KPIs, including cancellations and cost per order

Develop business cases quantifying operational and financial benefits

Build prioritized continuous improvement prospect pipelines





Partner with Store Operations on processes, training, and performance expectations

Requirements

Four or more years in e-commerce or retail operations

Understanding of end-to-end in-store e-commerce fulfillment

Experience using operational data and KPIs for measurable improvements

Experience with OMS, inventory, routing, or fulfillment platforms

Strong financial, communication, stakeholder management, and problem-solving skills

Apply continuous improvement, fulfillment analytics, and cross-functional leadership to advance PC Express and Joe Fresh operations.

📌 Senior Manager E-commerce Continuous Improvement (Winnipeg)
🏢 Loblaw Digital
📍 Winnipeg