Shape end-to-end service strategy through systems thinking and AI-enabled workflow design as a Senior Service Designer in Citi’s full-time Technology organization.

Reporting to the Head of Service Design, you will connect business strategy with user experience across people, processes, technology, and touchpoints. Partner with UX, Research, Product, Engineering, Operations, and Business teams to improve complex experiences. The role begins as an individual contributor, with people-management growth possible as it evolves.

Key Responsibilities

Lead cross-functional initiatives and represent Design and UX in governance

Scope service design initiatives around business and user needs

Map journeys, processes, ecosystems, and service blueprints

Identify AI use cases, automations, and workflow opportunities





Facilitate workshops and communicate strategies to executive leadership

Requirements

10–15 years of relevant service design or related experience

Practical knowledge translating AI capabilities into workflow opportunities

Systems-thinking ability across business and systems architecture

Experience with Figma, FigJam, and team-oriented design tools

Bachelor’s degree or equivalent experience; master’s degree preferred

Apply service design leadership, AI workflow expertise, and systems thinking to influence Citi’s complex customer and employee experiences.

📌 Senior Service Design Strategist (Winnipeg)
🏢 Citi
📍 Winnipeg