Shape end-to-end service strategy through systems thinking and AI-enabled workflow design as a Senior Service Designer in Citi’s full time Technology organization.

Reporting to the Head of Service Design, you will connect business strategy with user experience across people, processes, technology, and touchpoints. Partner with UX, Research, Product, Engineering, Operations, and Business teams to improve complex experiences. Lead cross-functional initiatives and represent Design and UX in governance

Scope service design initiatives around business and user needs

Map journeys, processes, ecosystems, and service blueprints

10–15 years of relevant service design or related experience

Experience with Figma, FigJam, and collaborative design tools

Bachelor’s degree or equivalent experience; master’s degree preferred

Apply service design leadership, AI workflow expertise, and systems thinking to influence Citi’s complex customer and employee experiences. #

📌 Senior Service Design Strategist (Mississauga)
🏢 Citi
📍 Mississauga