Duties and ResponsibilitiesTruckMate Application Support and Administration Serve as Tier 2/3 support for TruckMate.

Customer

Service/Order Entry, Dispatch, Billing, Rating, AR/AP, Driver and Carrier Settlements, Interliner, Maintenance and Mobile Communication. Manage user profiles, security roles, permissions, code tables, system defaults and application configuration options. Test upgrades, patches, bug fixes and configuration changes in the sandbox before production release. Coordinate deployment with Trimble. Support integrations with Omnitracs, TGI, Microsoft Dynamics 365 and other connected systems.

Manage

Trimble support tickets, SLAs and technical escalations. EDI Monitor and support EDI with customers, carriers and trading partners (204, 210, 214, 990, 997), resolving failed, rejected or missing transactions. Analyze, build and modify EDI maps between trading-partner files and TruckMate.

Onboard new trading partners: mapping, coordinated testing with partner IT, go-live and post-go-live monitoring. Maintain EDI documentation and run regular EDI health checks to keep billing and status updates flowing. SQL and DB2 Database Write and optimize SQL queries, views, stored procedures, triggers and functions against the TruckMate IBM DB2 database (and MS SQL where applicable).

Perform controlled data fixes, data validation and integrity checks with full documentation and approval. Monitor database performance and work with IT Infrastructure on backups, tuning and disaster recovery for TruckMate. Deliver KPIs for leadership, such as on-time delivery, revenue per mile, detention, billing turnaround and EDI exceptions.

Act as the single source of truth for TruckMate report logic and data definitions. Design, build and tune DAWG alerts and automated notifications for Operations, Billing, Finance and IT, such as unbilled loads, missed status updates,



EDI failures and credit holds. Review alert performance regularly, retire noise and add alerts where gaps are found.

Continuous Improvement User

Support, Training and Documentation Act as the senior point of contact for TruckMate users. Mentor and back up junior IT support staff. Prepare and deliver user training, SOPs, quick-reference guides and a TruckMate knowledge base.

Provide after-hours and weekend support for critical TruckMate issues as required. Degree or diploma in Computer Science, Information Systems, Logistics or Business, or equivalent experience. 5+ years of hands-on TruckMate TMS support or administration, ideally in a 3PL, freight forwarding or trucking environment. Deep working knowledge of TruckMate modules, especially Order Entry, Dispatch, Billing, Rating, AR/AP and Settlements.

Robust SQL: complex queries, stored procedures, triggers and functions, with direct IBM DB2 experience. Proven EDI experience (204, 210, 214, 990, 997), including mapping, testing and trading-partner onboarding.

Solid understanding of transportation operations: order entry, dispatch, billing, carrier management, LTL and truckload. Valid driver's licence and ability to travel to Remco locations as needed.

Working conditions: office-based in Mississauga, with on-call, after-hours and weekend support for critical TruckMate issues. Assets and Core CompetenciesAssets Experience with Omnitracs, TGI, Microsoft Dynamics 365 or WMS integrations. Power BI or SSRS; NET or scripting experience. Working knowledge of Windows Server, SQL Server and networking basics. Lean, Six Sigma, PMP or Agile certification. Clear written and verbal communication with both technical and operations users.

Ownership mindset: follows issues through to permanent resolution.

Additional

Information:This post represents a current vacancy. We use automated tools to support application screening. #

📌 Senior Truck Mate Support Specialist (Winnipeg)
🏢 Remco
📍 Winnipeg