We are currently seeking a Service Manager who will lead our service department while also directly performing the responsibilities of a Service Writer. This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment, values accountability, and takes pride in delivering exceptional customer experiences.

With over 60 years in business, we love selling fun in the wilderness here in Thunder Bay. We are proud of our company culture. A number of our employees have been here for 5+ years with a wealth of knowledge and demonstrating that our workplace the place to start a career and not just a job. We are a place that people genuinely enjoy coming to work at — and customers love shopping with — every day.

Key Responsibilities

Leadership & Department Oversight

- Lead, coach and support the service department team to achieve efficiency and customer satisfaction goals
- Oversee daily workflow, scheduling and repair timelines to ensure productivity and profitability
- Maintain high standards of quality control before units are delivered back to customers
- Monitor repair order processes from start to finish to ensure timely and accurate completion
- Stay current on product information including recalls, service bulletins and warranty guidelines
- Promote a culture of integrity, excellence, success and teamwork

Service Writer Responsibilities (Hands-On)
- Proactively communicate with service customers, keeping them informed of scheduling, repair progress and completion status
- Schedule drop-off and pick-up times with an emphasis on customer service and repair efficiency




- Accurately transfer customer service needs to work orders by professionally greeting, listening to, and communicating with customers in a way that builds comfort and confidence
- Accurately estimate, document and explain all charges on repair orders
- Close and complete repair orders in a timely manner
- Verify quality control and coordinate delivery back to the customer

The Ideal Candidate Will Have:
- Previous experience in service management, automotive, RV or a related service industry
- Robust organizational and time management skills
- Exceptional, pro-active communication and customer service abilities
- Leadership experience with the ability to motivate and hold a team accountable
- A high level of integrity and attention to detail
- Comfort working in both a management and front-line customer service capacity

Why Join Smith’s? At Smith’s, we genuinely care about our people and want every employee to enjoy their work and achieve their goals.

We offer

- Above-average salary
- Comprehensive health and dental benefits
- RRSP program
- $10,000 bonus after 10 years of service
- Product discounts
- Employee events
- A supportive, long-term team environment

If you value a workplace that promotes accountability, exemplifies loyalty and never compromises integrity, then start your career with us. All interested applicants are invited to submit their resume to Smith’s RV Centre through Indeed

Pay: $60,000.00-$64,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Work Location: In person

📌 Service Manager (Thunder Bay)
🏢 Smith's RV Centre
📍 Thunder Bay