ServiceNow administration and business analysis define this IT role, supporting effective systems across core organizational functions and processes.

The IT Business Analyst supports planning, design, development, and platform operations. You will analyze requirements, provide user support, and improve ServiceNow capabilities. Communication, analytical thinking, and problem-solving skills help align solutions with business objectives.

Key Responsibilities

Support planning, design, testing, and deployment of ServiceNow solutions

Administer users, roles, permissions, workflows, forms, and catalogs

Analyze support trends, ticket volumes, and user feedback

Maintain dashboards, KPIs, reports, and knowledge articles

Follow ITIL, change management, security,



and governance standards

Requirements

College diploma or university degree in a related discipline

Three or more years of ServiceNow administration, configuration, or support

ServiceNow ITSM module and platform administration experience

Knowledge of ITIL processes and service management practices

Excellent English communication, analytical, and problem-solving skills

Apply ServiceNow administration, business analysis, and ITIL knowledge to strengthen platform support, governance, and business systems.

📌 ServiceNow Business Systems Analyst (Winnipeg)
🏢 Careermine
📍 Winnipeg