The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. 1.

Conduct Comprehensive Assessments Of The Domain

It Landscape And Perform Application Portfolio Optimization By Identifying Gaps And Recommending Enhancements In Servicenow And Itil Frameworks.

2. 2.

Create And Present Solution And Architectural

Views, Including Logical, Conceptual, Development, Execution, And Infrastructure Architectures, Ensuring Alignment With Business Goals And It Standards.

3. 3.

Analyze And Define System Requirements By

Collaborating With Stakeholders To Address Portfolio Concerns And Ensure Effective Itsm Solutions.

4. 4.

Manage And Adapt

Non-Functional Requirements (Nfrs) For The Solution, Ensuring Performance, Security,



And Usability Are Integrated Into The Architecture.

5. 5. Drive Continuous Knowledge Enhancement By Exploring And Integrating New And Emerging Products And Technologies Within The Servicenow Ecosystem.
6. 6.

Contribute To The Development Of White

Papers And Technical Documentation To Foster Knowledge Sharing And Best Practices Across The Organization.

Skill Requirements

1. 1.

Proficient In Servicenow Functional Consulting

With A Strong Understanding Of Itil And Itsm Principles.

2. 2.

Solid Experience In Solution Architecture Design

And Implementation, Specifically Within Enterprise It Landscapes.

3. 3.

Excellent Analytical And

Problem-Solving Skills With The Ability To Assess Complex It Environments.

4. 4. Solid Communication Skills For Effective Stakeholder Engagement And Presentation Of Architectural Concepts.

Other Requirements

1. 1. Itil Certification (Recommended)
2. 2.

Servicenow Certified Implementation

Specialist (Optional But Valuable)

3. 3.

Togaf

Certification (Optional But Valuable

📌 Solution Architect - ServiceNow, IT Service Management (East Gwillimbury)
🏢 HCL Technologies
📍 East Gwillimbury