Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers.

We are hiring talent AI can't replace to help us shape the future of information management. Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management.

YOUR IMPACT OpenText is seeking a highly motivated and technically skilled Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team. This role is responsible for supporting, maintaining, and optimizing business-critical applications running on IBM i (AS/400) platforms. The successful candidate will play a key role in ensuring application availability, operational stability, system performance, and data integrity while supporting ongoing modernization and automation initiatives.

This position requires a strong production support background, deep technical expertise with AS/400 technologies, and a passion for delivering exceptional service to internal and external stakeholders. You will work closely with application development teams, infrastructure teams, vendors, and business partners to resolve complex technical issues, implement enhancements, and contribute to the continuous improvement of our enterprise systems.

What The Role

OffersProduction Application Support Provide Level 2 and Level 3 support for mission-critical AS/400 (IBM i) applications. Analyze application logs, job logs, spool files, system messages,



and performance metrics to identify root causes. Troubleshoot application, integration, database, and performance-related issues.

Conduct root cause analysis and implement preventive measures to reduce recurring incidents. Application & Database Support Support and maintain enterprise applications running on IBM i platforms. Develop, modify, and implement application fixes using CL programs and SQL queries.

Support DB2/400 databases, including data validation, data corrections, and data integrity activities. Assist with application enhancements, testing, and implementation activities. Ensure application performance and system reliability meet business requirements.

Batch

Processing & System Monitoring Identify and resolve job failures, processing bottlenecks, and performance issues. Support software deployments, patch implementations, upgrades, and production releases. Participate in change management reviews, risk assessments, and implementation planning. Coordinate testing activities and perform post-deployment validation. Maintain accurate release documentation and implementation records.

Continuous

Improvement & Modernization Contribute to IBM i modernization initiatives and legacy application transformation programs. Support observability, monitoring, and operational excellence initiatives. Recommend process improvements that improve application reliability, resiliency, and supportability.

Technical

SkillsWHAT YOU NEED TO SUCCEED Strong experience supporting IBM i (AS/400/iSeries) environments. IBM i Operating System DB2/400 Databases CL (Control Language) System Monitoring and Performance Analysis Knowledge of XML, EDI, AS2, FTP, and PGP, including their use in enterprise data exchange, secure file transfer, and system integration. Knowledge of change management and software release processes.

Familiarity with data integrity controls and operational best practices. Minimum 5 years of experience supporting enterprise applications within IBM i/AS400 environments.

Experience working across multiple stakeholders, vendors, and technical teams.





Experience supporting large-scale enterprise applications within software, information management, financial services, logistics, supply chain, or SaaS organizations. Knowledge of IBM i modernization tools and legacy platform transformation strategies.

Experience integrating IBM i applications with modern platforms, APIs, middleware, and enterprise services. Knowledge of security, compliance, audit, and data governance requirements. Familiarity with Agile delivery methodologies and cross-functional product teams.

IBM i, ITIL, or related industry certifications are considered an asset. Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience. OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering setting for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off. Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations. #

📌 Sr. Cloud Applications Developer (Richmond Hill)
🏢 opentext
📍 Richmond Hill