Sr. Manager, Pharmacy Operations

Hamilton, ON.

Full-time, permanent position, working in office.

Introduction

We are hiring for our client, a leading healthcare organization specializing in specialty pharmacy, infusion therapy, and pharmaceutical services. Our client works collaboratively with healthcare providers, patients, and partners to deliver innovative, patient-centered care solutions.

We are seeking an experience and dynamic Senior Manager, Pharmacy Operations to play a key leadership role in overseeing pharmacy operations, ensuring excellence in sterile and non-sterile dispensing services, and driving operational performance.

This individual will work closely with pharmacy leadership and cross-functional teams to support strategic objectives, maintain the highest standards of quality and compliance, and foster a culture of collaboration and continuous improvement. This is a permanent, full-time position available immediately.

Responsibilities

- Oversee daily pharmacy operations, including intake, sterile compounding production workflows, medication fulfillment, inventory, and order coordination.
- Manage staffing, scheduling, recruitment, employee performance, training coordination, and workforce planning.
- Monitor production timelines, workload, operational errors, and service delivery performance to ensure timely patient care.
- Collaborate with the Pharmacy Designated Manager and Sterile Compounding Supervisor to support regulatory compliance, quality assurance, and patient safety.
- Ensure adequate resources, equipment, supplies, and staffing to support sterile compounding operations.
- Oversee inventory management, purchasing coordination, medication storage,



and cold-chain processes.
- Manage operational budgets, labour costs, expenses, and key performance indicators (KPIs).
- Investigate operational issues, implement corrective actions, and lead continuous improvement initiatives.
- Coordinate with customer service, warehouse, dispatch, and other departments to improve efficiency and service quality.
- Maintain effective relationships with Ontario Health at Home, healthcare partners, and other stakeholders.
- Support regulatory inspections, internal audits, and implementation of approved policies and procedures.
- Other duties as assigned by Management.

Requirements

Education and Experience

- Post-secondary education.
- Minimum 2 years of pharmacy experience, preferably in a supervisor or management position.
- Experience in infusion pharmacy and sterile compounding is preferred.
- Experience managing multidisciplinary teams, budgets, workforce planning, and inventory.
- Knowledge of Ontario Health at Home (OHaH) service delivery and contracts is an asset.
- Understanding of OCP requirements and NAPRA sterile compounding standards is an asset.
- Experience supporting inspections, audits, and quality improvement initiatives is an asset.

Technical Knowledge

- Pharmacy workflow and prescription processing systems,



preferably Kroll.
- Microsoft Office, especially Excel, Word, and Outlook.
- Interpretation of financial and operational reports and performance metrics.

Skills

- Leadership and Accountability: Establish expectations and hold teams accountable.
- Operational Excellence: Manage complex workflows and resources.
- Patient Safety and Quality Focus: Support safe practices and quality standards.
- Problem-Solving: Evaluate challenges and implement sustainable solutions.
- Financial Planning: Understand costs, productivity, and budgets.
- Communication and Collaboration: Build relationships across teams and healthcare partners.
- Change Management: Lead and support operational change.
- Planning and Organization: Prioritize tasks and execute against deadlines.
- Continuous Improvement: Use performance data to improve processes and outcomes.
- Professionalism and Integrity: Demonstrate confidentiality, ethics, and respect for professional boundaries.
- Adaptability: Respond effectively to changing healthcare priorities.

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About Us

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📌 Sr. Manager, Pharmacy Operations (Canada)
🏢 Brunel
📍 Canada