Guide enterprise customers through complex technical challenges at AWS, using technical account management and robust executive communication skills. Travel up to 25%.The Enterprise Support Manager leads customer-focused support while connecting technical teams with business relationships. This position requires direct engagement with senior executives and experience managing technical teams.
Candidates may bring backgrounds spanning Linux or Windows systems, network layers, custom applications, or web services. AWS or cloud experience and consulting experience are preferred.Key Responsibilities:
Engage enterprise customers to solve technical problemsLead teams responsible for full application stacksPresent professionally to audiences containing executive team membersManage systems, networks, applications, or web service integrationsImprove technical support and related support processesRequirements:
Five or more years of direct customer engagementExperience supporting Vice President and C-level executivesTechnical team management experienceEnterprise software company experienceBachelor's degree or equivalent work experienceUse customer engagement, technical leadership, and executive communication skills to strengthen enterprise support at AWS.