Guide enterprise customers through complex technical challenges at AWS, using technical account management and solid executive communication skills. Travel up to 25%.
The Enterprise Support Manager leads customer-focused support while connecting technical teams with business relationships. This position requires direct engagement with senior executives and experience managing technical teams. Candidates may bring backgrounds spanning Linux or Windows systems, network layers, custom applications, or web services. AWS or cloud experience and consulting experience are preferred.
Key Responsibilities
Engage enterprise customers to solve technical problems
Lead teams responsible for full application stacks
Present professionally to audiences containing executive team members
Manage systems, networks, applications, or web service integrations
Improve technical support and related support processes
Requirements
Five or more years of direct customer engagement
Experience supporting Vice President and C-level executives
Technical team management experience
Enterprise software company experience
Bachelor's degree or equivalent work experience
Use customer engagement, technical leadership, and executive communication skills to strengthen enterprise support at AWS.