Canada Computers & Electronics is a retailer of personal computers, IT and components, and consumer electronics. We strive to provide customers with the best products at the best value that the computer retail world can offer. The key to our success resides in the constant improvement of business practices, as well as a knowledgeable and passionate team of people who go beyond expectations while maintaining the trust and confidence of our customers.

We offer competitive wages and benefits with lots of opportunities for advancement!

We are currently hiring a Technical Associate for our store located in Mississauga!

Position Overview The Tech Associate is responsible for providing front-line customer service and administrative support within the Service Centre. This role focuses on customer intake, basic device testing, documentation, customer communication, inventory tasks, and general store support.

The Tech Associate plays an important role in ensuring service orders are processed accurately and efficiently.

Key Responsibilities

- Sign customers and devices into the Service Centre.
- Create and maintain accurate service orders and customer notes.
- Perform basic diagnostic and functional testing at the service counter.
- Document device condition and customer-reported issues.
- Contact customers regarding service updates, estimates, approvals, and completed repairs.
- Answer customer questions and provide updates on service orders.
- Process customer pickups and cash-outs.
- Process returns and exchanges in accordance with company policy.
- Perform inventory counts and assist with inventory accuracy.
- Complete administrative and filing tasks related to the Service Centre.
- Assist with sales and customer experience activities when required.
- Maintain a clean, organized, and professional service counter.
- Escalate technical issues requiring advanced troubleshooting to the appropriate technician.




- Follow all Service Centre SOPs, safety procedures, and company policies.
- Other tasks as assigned by Store Management Team

Qualifications

- Fluency in English (additional languages are a plus).
- Strong customer service and communication skills.
- Solid team player with the ability to collaborate effectively while taking ownership of tasks and working independently when needed.
- Basic understanding of computers and common computer components.
- Ability to perform basic computer setup, testing and troubleshooting (including BIOS setup, Windows installation/automation, device interfaces).
- Strong attention to detail and documentation skills.
- Ability to work in a fast-paced retail environment.
- Previous retail, customer service, or computer experience is an asset.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, Teams).

Experience and Education Requirements:

- Eligibility to work in Canada without the need for job sponsorship
- 2-3 years of experience in the retail industry, with a preference for technology retail experience
- Experience in basic computer diagnostics, repair, and assembly (formal or self-taught)
- Minimum of High School diploma or GED required

AI Disclosure: Artificial intelligence (AI) is not used in the screening, assessment, or selection of candidates for this role. Vacancy Disclosure: This position is being recruited to fill an existing vacancy.

We thank all interested candidates, however, only those under consideration will be contacted.

Canada Computers & Electronics is committed to creating a diverse setting and is proud to be an equal opportunity employer. Upon request, Canada Computers & Electronics will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Experience

- Computer repair: 1 year (preferred)

Work Location: In person

📌 Technical Associate (Mississauga)
🏢 Canada Computers
📍 Mississauga