Lead technical program management at The Salvation Army, aligning enterprise systems, software delivery, and transformation initiatives across a complex organization.

The Director, Program Management leads Program and Project Managers in a highly technical, matrixed environment. This hands-on leader coordinates IT workstreams, manages dependencies, and connects technical plans with strategic objectives. The role supports integration, scalability, high availability, adoption, and mission-focused technology delivery.

Key Responsibilities: Align technical roadmaps with The Salvation Army’s strategic objectives

Coordinate IT workstreams, dependencies, risks, and issue resolution

Establish dashboards, reporting, and executive briefings

Implement agile, scalable project management frameworks





Coach Program and Project Managers toward accountable delivery

Requirements: Seven to ten years leading IT Program or Project Managers

Technical background in enterprise systems design and software development

Experience implementing enterprise systems such as Workday or Salesforce

Experience managing complex software projects across multidisciplinary teams

Solid communication, collaboration, and change management skills

Bring technical leadership, enterprise implementation expertise, and data-driven program management to The Salvation Army’s transformation agenda.

📌 Technical Program Manager, IT Service Management (H/F) (Toronto)
🏢 The Salvation Army
📍 Toronto