Tasks Communicate with customers by phone and email; Prepare quotations and proposals; Understand customer needs and identify delivery constraints to optimize operations; Enter orders into the system; Coordinate the various stakeholders involved in deliveries; Follow up with customers regarding the status of shipments; Assist with accounts receivable management; Perform various administrative tasks; Use Microsoft Office applications daily, particularly Outlook and Excel; Contribute to maintaining personalized, high-quality customer service; Perform any other related duties as required.

If you are ready to take on new challenges,



we would like to meet you! Advantages Daytime schedule promoting a healthy work-life balance; Flexible schedule based on operational needs; Free on-site parking; A close-knit company where every employee truly makes a difference; Friendly and collaborative work environment; Modern office with ergonomic workspaces; Complimentary coffee available at all times; Company-sponsored social activities.

Job requirements Experience in customer service, coordination, or dispatching; Experience in transportation, courier services, or logistics (a strong asset); Excellent communication and listening skills; Intermediate to advanced bilingualism in French and English to communicate with English-speaking clients (approximately 30% of the time); Positive knowledge of Microsoft Outlook, Excel, and the Microsoft Office Suite; Strong organizational and priority management skills; Ability to manage unexpected situations and work under pressure; Attention to detail, accuracy, and an excellent memory; Team spirit, resourcefulness, and autonomy.

📌 Customer Service and Transportation Agent (Laval)
🏢 Bédard Ressources
📍 Laval